All our deliveries over £100 and within the UK are free of charge, delivery is subject to stock availability and we aim to deliver within 3 working days. Should there be a delay we will get in touch with you.

We are also offering local delivery, within a postcode catchment area which you can check at the checkout in the shipping section. A member of staff will contact you to arrange personal delivery of your item adhering to current social distancing measurements.

All items are packed in-house, we send everything fully insured and posted using Royal Mail signed for next day delivery that will require a signature upon receipt. Should you require delivery on a particular day please let us know and we will endeavour to meet your needs, you can do this by ‘leaving a note on your order’ on the shopping cart page, or you are welcome to call or email us.

Should you require worldwide shipping please contact us for a quote. Customs and duty fees are the responsibility of the buyer so please check this in advance of your purchase.

We offer a click and collect service free of charge, if required for a particular day please get in touch with us. Otherwise we aim to get orders ready for collection for the next working day. Please bring along with you a valid form of ID to match your order details for collection.

We provide 30 day refunds for all orders placed online. If the return exceeds the 30 day window, you will only be entitled to an exchange or credit note. For in-store purchases, we do not give refunds; however, we will gladly exchange or raise a credit note within 28 days of purchase. Credit notes are only valid up to 1 year after the credit note is raised. Items must be returned in the same condition as when purchased and any alterations as requested by or carried out by the customer will void the right to return. The return cost is to be incurred by the customer and it is recomended the item is shipped with appropriate insurance cover as we (Powells Jewellery) will not be held liable for damages or items being lost in transit. 

This item comes with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.

Watches

All our watches are fully serviced before they are displayed and come with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.

Many of our preowned rings can be altered in finger size, it is dependent on the setting and style of the ring and how many sizes it needs changing by. We have a local workshop that does the work for us, so if you need an item urgently, speak to us and we will do our best to work to your timescale.

Most necklaces can have the chains lengthened or shortened or changed all together, dependent on age and style. Most bracelets can be altered in size, safety chains can be added or taken away. Earrings can have screw backs fitted.

We offer some customising on our preowned pieces, which may include changing the shank on rings to a different style (dependent on age and style). Engraving can be done where there is room to do so on some pieces.